If you live in Texas, the town of Round Rock should not sound strange to you. But what many people don’t know is that the town got its name from a big stone found there. In fact, that rock was a landmark that let you know you were crossing the nearby creek.
All that has now changed, especially with modernization. Businesses and houses are springing up everywhere, and part of a building is the plumbing.
If you own or rent a home or a business place, you already know the vital role that good plumbing plays in how well the building functions. So, excellent plumbers are necessary, although it can be a hassle to find one, especially given the level of service delivery that will qualify as excellent.
In this article, we will look at some of the traits to look out for when searching for a plumber who can be described as excellent. Let’s get right into it!
Experience and Expertise
The first no-brainer factor is to find out how many years they’ve been in business. Experience alone should clear doubts about whether they have seen enough plumbing issues to know how to fix your problems. You want to find out how extensive the overall range of services for a given contractor is.
Plumbing is complex in its own way, and you want someone who knows how to service everything – from leaky pipes to complex system design and installations. If are searching for a plumber in Round Rock, it is expected that you should be going for one with extensive experience. It will be a shame to have a plumber who encounters a problem that they can’t fix, leaving you to once again go through the challenge of looking for another.
Proper Licensing and Insurance
Plumbing is a well-regulated field, so you need a professional with the right credentials. A simple way to verify a plumbing company is to check that they are licensed and insured. A plumbing license confirms that they are trained professionals who have completed the necessary apprenticeships and certification requirements.
Aside from qualifications and certifications, you should also confirm that they have liability insurance and workers’ compensation. This is to protect everyone in case anything should go wrong while on your property. If you’re not sure if a plumber is licensed, you should ask.
Many handymen and “jacks of all trade” pose as plumbers and try to do this type of work illegally. Hiring a non-plumber or an unlicensed plumber can save you a bit of cash in the short term, but it might get you in further trouble or cost you more down the line.
Check for Reviews and References
Word of mouth and reviews are two of the most helpful tools for finding and hiring a plumber. With the information you find in reviews, you can learn about the level of service, professionalism, and total customer experience. Before hiring one, take some minutes to do a little research.
Customers leave reviews and feedback on services on websites like Google and Yelp. Reading these will give you an idea of what to expect. Don’t look for five-star reviews only. Pay attention to the negative reviews and the plumber’s response to the bad reviews.
One that resolves the issues is a pro you want to hire. If you have doubts, don’t be afraid to ask for references. Any reputable plumber should have past clients that can be contacted as references.
This is an opportunity to get a personal review, so don’t hesitate to take advantage. To learn more about the importance of good online reviews, check out this resource: https://mention.com/
Transparent Pricing
Often, plumbing jobs can throw up surprises or unforeseen additions to the final tab. Before hiring a contractor, make sure they offer transparent pricing. In other words, they should give you an idea of how much you’ll be spending before starting the job and not send shock fees at the end. Ensure the estimates you’re getting are carefully prepared and all-inclusive, and that there will be no other charges.
Some plumbers might have a uniform rate for a job that is often performed, like pump installations or drain cleaning. Others might have a labor fee. Regardless, it’s important to confirm this up front, and ask if they think it likely that the rate may change if the repair is extensive.
Quality of Customer Service
A reliable plumber should have exceptional customer service to match their hard work. From the moment you call them to the finished job, they should be good communicators and listeners. They should present you with options, give advice where it’s warranted, and answer questions without judgement.
Great customer service also involves an appreciation of your time and home. A professional shows up on time, keeps a tidy space, and takes steps to keep your belongings from getting damaged during the process. They should offer a warranty on their work, so if anything goes wrong after they leave, they have it handled.
Look for a Long-Term Relationship
You may need to make plumbing repair calls again and again over the years, whether it is for a small repair, an installation, or routine services. You can only build this type of relationship with a plumber you can trust. A trustworthy one will give good advice, perform exceptional work, and be your go-to in case of an emergency situation.
Trusted plumbers have consistent work, are often those with multiple return clients. When such a plumber has worked for you, they learn and know your system. They may therefore suggest a maintenance plan, which may include a periodic visit. You can ask about discounted rates for frequent calls.
Locally Owned and Operated
If possible, choose a local plumber from an independent company. They’re more likely to value their community, give you a more personable experience, and have a reputation they are careful to protect in the area. Click here to find out why you should shop locally.
8. Evaluate Their Range of Services
This is the last on the list but may be the most important aspect when looking for a plumber. They can’t be true to their trade if they do not provide enough service for every problem thrown their way.
Conclusion
When you consider experience, licensing, reviews, pricing, customer service and availability, the process of finding the right plumber becomes pretty easy. Go on and find the right plumber near you to get the job done right and give you peace of mind. Whether you are in Round Rock, Texas or pretty much anywhere else, you will benefit from following these easy steps. Happy plumbing!
